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  • COVID-19 :

    OUR SITE IS STILL OPEN FOR BUSINESS - FIND OUT MORE ABOUT OUR POLICIES

  • SNOW PRIVATE SALE -

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    SNOW PRIVATE SALE

     

    *Offer valid on all good deals ski/snow Outerwear until 31/03/2020 inclusive. Discount already applied on displayed prices. Offer cannot be combined with any other offer currently in progress.
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  • FREE RETURN -

    YOU HAVE 30 DAYS TO CHANGE YOUR MIND - LEARN MORE

Home > > Customer Service

To stay united during these exceptional times, we remain mobilised more than ever to bring you the best quality of service possible.

We hope to welcome you in our stores again soon, but for now, please find us on our website, dcshoes-uk.co.uk as well as on our social networks. Our logistics teams are making every effort to deliver your packages safely and avoid any delay on your orders. Our customer service team, working remotely, remain at your disposal to answer any questions. However, we do ask you to be understanding and patient during this time.

Take care of yourself and your loved ones.

 

 

FIND OUT MORE ABOUT OUR POLICIES

 

 

#DCSHOESTOGETHER

IN-STORE RETURNS

For purchases made in store, we extend the return period to 30 days from the date our stores are reopened. You can then proceed with your return.

ONLINE RETURNS

The return period is extended to 60 days for all purchases made online to allow you to process all transaction with peace of mind.

DELIVERIES

In addition, our transport partners are currently adapting their services to guarantee the safety of our employees and customers.

RETRIEVING PURCHASES IN STORE

If you have a package to collect in store or at a relay point, you will be able to pick it up when the situation returns to normal.

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          Customer Service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Thursday 8am – 11:30am / 12:30pm – 5pm*
          Friday 8am – 11.30am / 1pm – 3.15pm*

          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.