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BLACK FRIDAY, UNTIL 29/11 -

PROMO CODE BLACKFRIDAY -

SAVE NOW - TERMS AND CONDITIONS*
* Black Friday : 1 item = -20%, 2 items = -30%, 3 items or more = -40%

Offer valid from 26/11/2020 - 29/11/2020 on products marked "Black Friday" excluding Surf, Snow and Skate products and technical accessories, Gift Cards, and third-party brands. Surf, Snow and Skate technical good deals included. Offer cannot be used in conjunction with any other offers. Offer valid in participating stores and at www.roxy.com, www.quiksilver.com. Get the offer with code BLACKFRIDAY, must be added to basket at checkout. Other exclusions may apply.
Home > > Customer Service

RETURN POLICY

Due to the current situation, your delivery may be delayed.

EXTENSION OF OUR RETURN POLICY :

We have temporarily extended our standard return period (normally up to 30 days).
All on-line purchases made after 17 March 2020 will benefit from an extension of 45 days (some exceptions may apply).

30 days to return your products:

If you wish to return all or part of your order (excluding gift cards), you have 30 days from the date of receipt to do so.

The item(s) you wish to return, or exchange must have been purchased on the DCShoes.com website and delivered.

To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories and its original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Quiksilver reserves the right to refuse the return of the order.

If you receive a faulty or wrong item, please contact our customer service team and follow the instructions we will give you, otherwise we will not be responsible for the return costs.

We do not offer online exchanges; however, we do accept returns.
Please return the goods in its original packaging for a refund and place a new order.

START A RETURN:

ONLY FOR BOARDRIDERS CLUB MEMBERS

RETURN ITEMS TO OUR WAREHOUSE

You can return your items directly to our warehouse by postal service.

1 | CREATE YOUR RETURN LABEL

1. Please sign into your account and follow the instructions below

2. Select the order you want to return in your order history

3. Choose the item(s) you wish to return and the main reason for return for each.

​ 4. Click “Confirm & Continue”

​ 5.   Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.

2 | CAREFULLY PACK YOUR ITEMS:

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACHING THE RETURN LABELS:

1. Cut out and stick the Hermes prepaid return label, which you have just printed, on the outside of your return package. This shipping label is prepaid.

2. Take the return label* provided in the parcel with your order and affix it to the outside of your return package as well. This label will allow our warehouse to identify your return. Both labels are required.

*If you cannot find it, please contact us to receive a new one. Without this label, your package will not be accepted by our warehouse and will be returned to you.

3. Your package is ready to be shipped from any Hermes ParcelShop of your choice.

4 | DROP OFF THE PARCEL

1. Drop your parcel to Hermes ParcelShop of your choice.

2. Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

3. If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

• Once the return package has been received at our warehouse, it will take a maximum of 10 working days* for your return to be processed by our logistics teams.

•  Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

VALID FOR NON-REGISTERED CUSTOMERS

RETURN ITEMS TO OUR WAREHOUSE

You can return your items directly to our warehouse by postal service.

You can return your items directly to our warehouse by postal service.

Please follow the return instructions below:

1 | FIND YOUR RETURN LABEL

Locate your return label (NOT pre-paid) provided in the package with your order.

If you cannot find it, contact us to receive a new one. Without a return label, your parcel will not be accepted by our warehouse and will be returned to you.

2 | CAREFULLY PACK YOUR ITEMS

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACH THE RETURN LABEL

Stick the return label provided on the outside of your parcel.

Your parcel is ready send.

The shipping costs remain at your expense.

4 | DROP OFF THE PARCEL

1. You are free to choose the carrier of your choice. We advise you to choose a track & trace service

2. Send the returned item(s) to :

Boardriders
c/o Interpost
Slough Trading Estate
216/217 Bedford Avenue
Slough
SL1 4RY

Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

• Once the return package has been received at our warehouse, it can take a maximum of 10 working days* for your return to be processed by our logistics teams.

• Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

EXCHANGES

Currently we are unable to offer exchanges on-line. We ask that you return the original merchandise in its original packaging for a refund and place a new order.

For more information, please refer to the General Conditions of Sale.

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          Customer Service

          An adviser is available to help you. Do not hesitate to contact us by filling in the contact.

          Monday to Thursday 8am – 11:30pm / 12:30pm – 5pm*
          Friday 8am – 11.30pm / 1pm – 3:15pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.